Upload Sound Greetings to CloudTalk: Step-by-Step Guide

Configure Sound Greetings in CloudTalk: Complete Guide

CloudTalk has specific requirements for sound files:

File Format
Only MP3 files are supported
File Size
Maximum size of 8 MB
Important Notes
- • Sounds added by CloudTalk are not downloadable
- • Sounds that are in use cannot be deleted

CloudTalk offers several locations to configure sound greetings:

1
Groups Configuration
In Groups > Group edit > Advanced settings:
- Waiting Message: What callers hear while waiting (default music, ringing, or custom sound)
- Periodic Announcement: Message played at regular intervals (every 40-60 seconds)
2
Numbers/Call Flow Settings
Configure sounds in call flow using:
- Playback Action: Automatically play selected recording to customers
- IVR Menu: Custom messages for interactive voice response options
3
Business Hours
Configure messages for non-business hours in:
- • Account > Settings > Business hours
- • Numbers > (edit) > Business hours

Follow these tips for optimal sound configuration in CloudTalk:

Get a studio-quality sound greeting that's perfectly optimized for CloudTalk. Ready in minutes!