Configure Your Voicemail Greeting in Cisco Webex

Quick Answer

1 Sign in to Control Hub
2 Go to Management > Users
3 Configure Voicemail Settings

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Quick Navigation

Configure Voicemail in Cisco Webex: Complete Guide

Accessing Control Hub

Follow these steps to access your voicemail settings in Cisco Webex Control Hub:

  1. 1
    Sign in to Control Hub

    Access the Cisco Webex Control Hub with your administrator credentials

  2. 2
    Navigate to Users

    Go to Management > Users in the navigation menu

  3. 3
    Select User

    Select the user whose voicemail settings you want to configure

  4. 4
    Access Calling Settings

    Click on the Calling tab to access voice settings

Voicemail Configuration

Configure your voicemail settings and greetings:

  1. 1
    Locate Voicemail Settings

    Go to Voicemail, fax and announcement language section and click Voicemail

  2. 2
    Enable Voicemail

    Turn on the Voicemail toggle to enable voicemail functionality

  3. 3
    Configure Settings

    Choose from available settings including:

    • Send all incoming calls to voicemail
    • Send calls to voicemail during a busy line
    • Send calls to voicemail when there isn't an answer
  4. 4
    Customize Messages

    Choose between default messages or upload custom greetings for different scenarios

Best Practices

Follow these tips for optimal voicemail setup in Cisco Webex:

  • Set appropriate ring counts before voicemail answers
  • Use different greetings for busy and no-answer scenarios
  • Test your voicemail setup after configuration
  • Regularly update greetings to reflect current availability

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