Ready-to-use hold scripts for busy lines, call queues, and on-hold promotions — copy any script and pair it with royalty-free music for a polished caller experience.
Dead silence is the fastest way to lose a caller on hold — most people assume they have been disconnected within 30 to 40 seconds of hearing nothing. A rotation of short, professional hold messages over background music does three things at once: it reassures callers they are still in the queue, it sets expectations about wait time, and it gives you a captive moment to share your website, hours, or a current offer.
The scripts below are grouped by purpose: standard hold and all-lines-busy announcements, queue and wait-time updates, and promotional messages. Rotate two or three of them, separated by 30-60 seconds of music, rather than looping a single long script. Replace placeholders like [Your Company Name] with your details and copy any script with one click. Pair them with a matching main greeting from our after hours voicemail scripts or auto attendant scripts for a consistent phone experience.
Core hold announcements that reassure callers and keep them from hanging up
Thank you for calling [Your Company Name]. All of our representatives are currently assisting other customers. Please stay on the line, and the next available team member will be with you shortly. Thank you for your patience.
Thank you for holding. Your call is important to us, and we will be with you as soon as possible. We appreciate your patience and look forward to assisting you.
All of our lines are currently busy. Please remain on the line and your call will be answered in the order it was received. Thank you for calling [Your Company Name].
We are currently experiencing a high volume of calls. Your call will be answered in the order it was received. If you prefer not to wait, please visit us at [www.yourcompany.com] or email [your-email@company.com], and we will respond within one business day. Thank you for your patience.
Thank you for your patience. Did you know you can find answers to many common questions at [www.yourcompany.com/support]? Otherwise, please stay on the line — a member of our team will be with you shortly.
Thank you for continuing to hold. If you would rather not wait, you can email us at [your-email@company.com] with your name and phone number, and we will call you back before the end of the business day. Otherwise, please stay on the line and we will be right with you.
Turn any script on this page into a professional recording with AI voices and royalty-free background music.
Announcements that tell callers how long the wait is and what their options are
Thank you for holding. Your estimated wait time is approximately [Number] minutes. We appreciate your patience and will be with you as soon as possible.
You are currently [Number] in the queue. Please stay on the line — our team is working quickly to reach you. Thank you for choosing [Your Company Name].
Thank you for your patience. Our busiest hours are between [Time] and [Time]. If your matter can wait, calling before [Time] usually means little to no hold time. Otherwise, please stay on the line and we will be right with you.
We apologize for the longer than usual wait. Every call receives our full attention, and yours will too. If you would like us to call you back instead, please press 1 to leave your name and number, and we will return your call in the order it was received.
Thank you for waiting. As a reminder, our business hours are Monday through Friday, [Time] to [Time], and you can reach us anytime online at [www.yourcompany.com]. A team member will be with you shortly.
Your call remains in the queue and will be answered by the next available representative. Thank you for your continued patience — we know your time is valuable and we will be with you very soon.
Turn hold time into marketing time with tasteful, low-pressure promotions
Thank you for holding. While you wait, did you know that [Your Company Name] now offers [New Service or Product]? Ask your representative for details when we connect, or visit [www.yourcompany.com] to learn more. We will be with you shortly.
Thanks for your patience! For a limited time, we are offering [Discount or Offer] on [Product or Service]. Mention this message when we connect to take advantage. A team member will be with you in just a moment.
While you hold, a quick tip from our team: [Helpful Tip Related to Your Service]. For more advice like this, visit our blog at [www.yourcompany.com/blog]. Thank you for waiting — we will be right with you.
Thank you for holding. Follow [Your Company Name] on social media at [Handle] for updates, behind-the-scenes news, and exclusive offers. We appreciate your patience and will connect you with a team member shortly.
Did you know [Your Company Name] has served [Number] happy customers since [Year]? We would love for you to be next. Thank you for holding — the next available representative will be with you shortly.
Thank you for waiting. This season, [Your Company Name] is offering [Seasonal Promotion] through [Date]. Ask about it when we connect, or book online anytime at [www.yourcompany.com]. We will be with you in a moment.
Hold messages should never play over silence — and they should never play over unlicensed music, either. Using commercial tracks on your phone system without a license can expose your business to copyright claims. The safe approach is royalty-free or properly licensed on-hold music, mixed underneath your voice announcements at a lower volume.
VoicemailCraft handles this for you: every Premium recording includes professionally mixed royalty-free background music, so your hold messages sound polished and stay fully compliant — no separate music license required.
The difference between hold messaging that retains callers and hold messaging that drives them away comes down to pacing and variety. Use these guidelines when assembling your rotation.
Paste any script into our generator, choose a professional AI voice, and add royalty-free background music — included with every Premium recording.
Turn This Script Into a RecordingAn on hold message should thank the caller for their patience, reassure them that they are in the queue, and optionally share useful information such as your website, business hours, or a current promotion. Rotate two or three short messages rather than repeating one long script.
Keep each announcement to 10-20 seconds, played every 30-60 seconds between stretches of music. Short, spaced-out messages feel informative; frequent long messages feel like nagging and increase hang-ups.
Yes — silence on hold makes callers think they were disconnected, and music significantly increases how long callers are willing to wait. Use licensed or royalty-free music. VoicemailCraft Premium recordings include royalty-free background music, so licensing is already handled.
Absolutely — a captive audience of existing customers is a great place to mention new services, seasonal offers, or your website. Keep promotions to one per rotation and pair them with a genuine thank-you message. Turn your script into a professional recording with music included.
Turn any script on this page into a professional recording with AI voices and royalty-free background music.
